Valerie has been with Willis News since 2005 as Account Manager. During this time she has built up some excellent customer relationships. In a previous role, Valerie managed the periodicals collection where she dealt with both clients and publishers thus making her a perfect Account Manager as she totally understands what it is like to be the client and the Account Manager. Valerie liaises constantly with numerous clients on a daily basis actioning their order amendments, i.e. stoppages, starts, new supplies, holidays. This is predominantly via email but regularly on the telephone too.